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BETTS Professional group
BETTS HEALTHCARE INSTITUTE
Welcome to BETTS HEALTHCARE INSTITUTE
Betts Healthcare Institute is the B2B healthcare consulting and education arm of Betts Professional Group, LLC — delivering expert consulting services, workforce training programs, and professional development resources to hospitals, health plans, managed care organizations, and healthcare teams seeking to improve clinical performance, operational efficiency, and workforce effectiveness. Led by Lionella R. Blake — a Nurse Executive with 18+ years of clinical experience and more than a decade of executive leadership across case management, utilization review, clinical operations, managed care, and special populations settings — the Institute brings a depth of operational expertise and a credibility of lived experience that standard consulting firms cannot replicate. Services span care management program design, utilization review optimization, nursing and healthcare leadership development, clinical operations workflow redesign, staff retention strategy, change management, EHR implementation support, and custom nursing education programs including CCM and NEA-BC certification preparation. Every engagement begins with a thorough organizational assessment and ends with a customized, evidence-based strategy that builds internal capability and produces measurable, auditable improvements in clinical outcomes, operational metrics, and workforce performance. Betts Healthcare Institute exists for healthcare organizations that refuse to settle for the average and are ready to invest in the expert partnership that produces results that are real, sustainable, and documented.
OUR B2B CONSULTING SERVICES
CARE MANAGEMENT
BHI provides expert care management consulting for hospitals and health plans seeking to design, assess, redesign, or optimize their care management programs. Services include: care management program design and assessment; high-risk population stratification; complex case management program design for special needs, pediatric, behavioral health, and high-cost populations; transitions of care and discharge planning improvement; post-discharge follow-up protocol design; interdisciplinary collaboration systems; NCQA standards compliance; HEDIS measure improvement; and maternal-newborn OB program design and optimization.
UTILIZATION REVIEW
BHI provides utilization review consulting to health plans, hospitals, and managed care organizations. Services include: UR process assessment and workflow redesign; InterQual criteria application training; prior authorization process design and NCQA alignment; concurrent and retrospective review optimization; denial prevention training; high-cost utilizer program design; UR staff training and competency validation; pharmacy UR improvement; and appeals/grievance UR process design.
NURSING & HEALTHCARE LEADERSHIP DEVELOPMENT
BHI designs and delivers customized nursing leadership development programs including: new nurse manager onboarding programs; nurse executive succession planning; interdisciplinary team leadership training; accountability and performance management for nursing leaders; emotional intelligence for healthcare leaders; leading multigenerational workforces; change leadership skills; and executive presence development for emerging nursing leaders.
CLINICAL OPERATIONS OPTIMIZATION
BHI provides clinical operations consulting including: clinical workflow analysis and redesign; Epic and Cerner EHR implementation support and workflow optimization; clinical documentation integrity (CDI) improvement; patient flow and throughput optimization; LEAN quality improvement implementation; standard operating procedure development; JCAHO, NCQA, and CMS regulatory readiness; healthcare data analytics and dashboard design; and denial management and revenue cycle alignment.
STAFF RETENTION & BURNOUT REDUCTION
BHI provides staff retention consulting including: root cause analysis of nursing turnover; organizational culture assessment; onboarding excellence and 90-day retention program design; staff engagement and recognition system design; mentorship and professional development program design; scheduling and workload management improvement; nurse burnout assessment and prevention; and exit interview analysis and re-engagement planning.
CHANGE MANAGEMENT
BHI delivers change management consulting including healthcare change leadership framework development; EHR migration and technology transition management; policy and regulatory change communication strategy; change champion identification and deployment; staff resistance management; change fatigue prevention; and merger, acquisition, and restructuring support for clinical teams.